Community Surveys

Asset Management Study Survey

Lithgow City Council recently conducted an  Asset Management Study Survey, to identify community priorities, and to inform long-term management and resourcing strategies for the assets of Lithgow City Council.

The survey was conducted using a three stage methodology, commencing with a computer based random selection process to 631 residents of the Lithgow City Council. This initial telephone survey contained a selection of pre-measures to ensure that participants were representative of the Lithgow City Council community.  This first stage was followed with a mail out of an information pack explaining the various asset management options that are being considered by Council. In the third stage, Micromex Research conducted telephone interviews with 401 of the initial 631 community residents completing the survey.

In summary, findings from the survey research demonstrate that:

  • All assets are viewed as priorities by residents, with Council having the opportunity to increase satisfaction with service delivery by addressing any community issues or concerns with community assets.
  • There are high levels of support for Council to increase investment in order to achieve better outcomes in regards to the quality of assets.
  • Half of Lithgow City Council residents accept that they need to pay more, either indirectly via rates or directly via service fees and charges, in order for Council to have the required funding to increase investment in community assets.
  • The consultation process was positively received by the community, significantly improving overall satisfaction with council.

Following completion of the telephone survey, a copy of the survey and the Information Pack was placed online from 30 July to 10 August to provide community members who did not participate in the telephone survey with an opportunity to be a part of the process and have their say.

 

Click on the links to the right for further details


Bi-Annual Community Surveys

In April 2016, Council undertook its first Community Survey to measure importance and satisfaction with Council services and perceptions of community safety and connectedness.   The findings from this initial survey have been compared with external government benchmarks and will set a benchmark for the next survey to be undertaken in March/April 2017/18.  This research will be used to inform Council’s ongoing operational and strategic planning processes.

In addition, focus groups will be conducted in the interim period between surveys to further explore selected topics and issues from the research.

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