Customer Service Satisfaction Survey

Dear Customer,

Our goal is to provide our customers with the best service possible. Please take a few minutes to complete the following customer service questionnaire. Your comments will enable us to see how we're doing overall and find out how we can improve.

With your most recent visit to Customer Services counter can you please indicate your satisfaction of the service given by our staff, between 1 to 10 with 1 being least satisfied/unimportant and 10 Extremely Satisfied /Extremely Important

A Customer Service Representative was available in a timely manner.
1 10
How important was this to you?

1 10


A Customer Service Representative greeted you and offered to help you.
1 10
How important was this to you?

1 10


A Customer Service Representative was friendly and cheerful throughout.
1 10
How important was this to you?

1 10


A Customer Service Representative answered your questions.
1 10
How important was this to you?

1 10


A Customer Service Representative showed knowledge of the products/services and was easily understood.
1 10
How important was this to you?

1 10


A Customer Service Representative was able to handle my problem quickly and to my satisfaction.
110
How important was this to you?

1 10


A Customer Service Representative was courteous and professional throughout.
1 10
How important was this to you?

1 10


Overall, how would you rate our customer service?
1 10


What did you like best about our customer service?


How could we improve our customer service?


Is there a Customer Service Representative you would like to commend?
Name:

Reason why