Step by Step Recovery Support Services Recovery from bushfires is a step by step process. It can help to have someone walk with you for part of the journey. Step by Step workers can provide you with support: Accessing grants and payments Dealing with paperwork and applications Being linked with recovery services and assistance Dealing with insurance Getting emotional support Being kept informed about recovery assistance Having someone to talk with who understands To speak with a Step by Step worker call: 0417 298 832 Or email: stepbystep@gatewayfamilyservices.org.auMonday – Saturday 9am-6pm