Lithgow City Council
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  2. Customer Service
  3. Customer Experience Framework

 

 

In This Section

  • Contact Us
  • Customer Experience Framework
  • Feedback

Customer Experience Framework

The Customer Experience Framework is made up of the following policies and they guide our overall customer experiences at Council: 

Customer Service Standards
Customer Service Charter
Customer Service and Unreasonable Complainants Policy
Privacy Management Plan
Access to Information Policy

Useful links

  • Invest Lithgow
  • Eskbank House & Museum
  • JM Robson Aquatic Centre
  • Library Learning Centre
  • Tourism and Events
  • LEEP | Lithgow Emerging Economies Project
  • Council connections signup

Contact Council

PO Box 19
180 Mort Street
Lithgow NSW 2790
ABN: 59 986 092 492
Phone: (02) 6354 9999 or 1300 661 303
Email:council@lithgow.nsw.gov.au
Contact form
Feedback form

Customer Service Hours

Monday to Friday
Cashier hours 8.30am to 4.00pm
Office hours 8.30am to 4.30 pm

For 24/7 service call
(02) 6354 9999

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© Lithgow City Council 2020